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Frequently asked questions

What is Pocket WiFi Rental?

At Pocket WiFi Rental we help tourist, business people and groups easily get online while visiting Spain & Europe. Forget paying expensive roaming charges, red tape or long contracts.

Reserve your mobile WiFi for the time you need it. Receive it your home o hotel, Turn your device on, and you are ready to go.

Why use Pocket WiFi Rental service?

WiFi Everywhere Without Roaming Fees. Explore the city, the beaches and the countryside without restrictions. You will always be connected, with 99,9% coverage in Spain, including the islands.

Cheap. From only 4.90 €/day, we are simply the cheaper

Perfect for groups. You can connect up to 10 devices to your mobile hotspot.

Fix Price, Without bureaucracy: Pay with an international credit card. No NIE/residence required

In which countries does it work?

Currently, Pocket WiFi Rental support the entire Europe Zone

How can I book my pocket wifi?

It is straightforward: you only need to fill out the booking form clicking to button on top and pay online through our secure platform. You will receive a booking confirmation and information regarding your pocket wifi delivery.

Do I need to book in advance?

Yes, advanced booking is requested so we can ship the pocket wifi with enough time..

We can deliver in 1 to 2 business days to most European countries.

There is no shipping during weekends (Saturday and Sunday). We can deliver on Saturdays till 14:00

Is the Pocket WiFi hard to use?

Absolut not: you push the power button on the pocket wifi, and it will create a WiFi network around the device.

Find it on your device, enter the password (only at the first time) and you will be immediately connected.

How long does the battery last?

It can last up to 16 hours at standby state and at least 6 to 8 hours for nonstop use. We recommend outdoor intensive users to carry a power bank

The battery charges with a standard mini USB plug. Both plag an adapter are inside the box you will receive

How Data I can use? What happens if I exceed my data usage?

1GB per day data plan is allocated at the begin of your rental, based on the number of rental days.

1GB is enough for average daily usage of 8 hours of web browsing + 4 hours of interactive maps + 1 hour of video streaming + 200 emails.

If you think that you need more data, especially if you plan to watch a lot of videos, you can choose our unlimited data option!

What is the coverage area?

Pocket WiFi Rental works great in Spain & Europe, we are very proud of our 4G LTE network which is currently the most extensive 4G network in Spain.

All big cities are 100% covered with 4G

If for any reason there is no access to 4G the device will connect to the 3G network

What is the data transfer speed?

Transfer speed is up to 100Mbps when you are in 4G LTE area and up to 21 Mbps in 3G+ area.

Average 4G speeds in a medium covered area are usually as follow:

Download speed: 10 to 30 Mbps

Upload speed: 5 to 10 Mbps

Where can I receive my pocket wifi?

We can deliver to any address located in Spain.

You can choose your most convenient option: hotel, B&B, apartment, pickup location or a friend’s address. If you prefer, you can also receive it at home before you leave.

Our delivery requires to someone sign a receipt. Someone needs to be delivery location during delivery time.

I wont be aviable to receipt the package!

In that case, we do recommend you to choose a delivery to a pick up location nearby. You can find the nearest pick-up location here, and you can collect your pocket wifi once you arrive with your ID or passport.

When will I receive my pocket wifi?

We usually deliver 1 or 2 days before the starting date of your rental.

Do you have pick-up locations?

We have plenty of pick-up locations in Spain (6000 pickup locations)

Pick up at a location is very easy: just show your ID (passport) and the parcel number that receive by email a few days before your arrival.

How can I return my pocket wifi?

Please use the prepaid envelope we provided. Just put everything into it and drop the envelope in a postbox from the post service. Postboxes are available almost everywhere, including at the airport (in public area, before security).

Post box are yellow and labelled as Correos.

I’ve forgotten to return my pocket wifi at the end?

Did you come back home with your pocket wifi?

Don’t panic; you can still return it!

Get in touch. We will walk you through the entire process.

What payment options are available?

We accept most of international debit and credit card issued by banks around the world, such as Visa, Mastercard, JCB and American Express.

We also accept PayPal

Is my credit card information safe on your site?

Yes. Your credit card information never touch our servers. Is directly sent to the payment processor called Stripe. One of the biggest in the world

Are there any other costs?

There’s absolutely no other charges. The amount you pay already includes the communications price + shipping + return + taxes.

My trip is canceled. Can I canceled my booking too?

Yes, you can cancel your booking at any time.

Please contact us as soon as possible by email, phone calls or messages.

Is it possible to extend my rental period?

Yes sure we will be happy to extend your rental

Please contact us at least 24 hours before the end of your rental period.